Frequently Asked Questions
Everything you need to know about your HYPHEN beauty journey.
Are HYPHEN products suitable for sensitive skin?
Yes, all our formulas are dermatologically tested, non-comedogenic, and specifically designed to be gentle yet effective on all skin types, including sensitive skin.
How can I track my order?
Once your order is shipped, you will receive an email and SMS with a unique tracking link to monitor your package in real-time.
What is your return policy?
We offer a 7-day return policy for products that are received in a damaged or defective condition. Please ensure the items are unused and in their original packaging.
Does HYPHEN test on animals?
Absolutely not. HYPHEN is a 100% PETA-certified cruelty-free brand. We do not test our products or ingredients on animals.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and Cash on Delivery (COD) for most pin codes.
How long does shipping take?
Standard shipping typically takes 3-5 business days for metropolitan areas and 5-7 business days for the rest of the country.